PROFESSIONAL TRAINING SOLUTIONS
Morning Session
8:00 - 8:30 Registration and Networking (Continental Breakfast)
8:30 - 8:45 Welcome and Introduction
8:45 - 10:30 Why the new social media: Communications and the era of the social customer
Traditional means of doing this through messaging marketing campaigns are no longer adequate. The new social media, blogging, user communities, podcasting and social networking are increasingly become tools of choice for businesses. Learn the why's, where's, and what's in the segment on the strategic framework.
10:30 - 10:45 Break (Coffee, Soft-Drinks)
10:45 - 12:00 Interactive Exercise with New Media Tools
12:00 - 1:00 Lunch
Afternoon Session
1:00 - 2:00 The Business Blog Field Guide
Every publication from Business Week, Forbes, The Wall Street Journal to online white papers warn businesses the blogging is not an optional endeavour. Those that don't will not survive, so we are going to give you what you need to not just survive the on rush but prosper. This module will explain how to produce a blog, what the benefits are, and what conditions you need to make it a success.
2:00 - 2:30 Interactive Exercise on Blogs valuable to participant businesses
2:30 - 2:45 Break
2:45 - 3:30 Components of Blogging
You have the framework with the first 2 modules, now we're going to get down. You've created the environment, time for you to get what you need to know to actually write the business blog in a consistent and timely way.
3:30 - 5:00 Creating a Blog Exercise (Individual)
8:00 - 8:30 Registration and Networking (Continental Breakfast)
8:30 - 8:45 Welcome and Introduction
8:45 - 10:30 Why the new social media: Communications and the era of the social customer
Traditional means of doing this through messaging marketing campaigns are no longer adequate. The new social media, blogging, user communities, podcasting and social networking are increasingly become tools of choice for businesses. Learn the why's, where's, and what's in the segment on the strategic framework.
10:30 - 10:45 Break (Coffee, Soft-Drinks)
10:45 - 12:00 Interactive Exercise with New Media Tools
12:00 - 1:00 Lunch
Afternoon Session
1:00 - 2:00 The Business Blog Field Guide
Every publication from Business Week, Forbes, The Wall Street Journal to online white papers warn businesses the blogging is not an optional endeavour. Those that don't will not survive, so we are going to give you what you need to not just survive the on rush but prosper. This module will explain how to produce a blog, what the benefits are, and what conditions you need to make it a success.
2:00 - 2:30 Interactive Exercise on Blogs valuable to participant businesses
2:30 - 2:45 Break
2:45 - 3:30 Components of Blogging
You have the framework with the first 2 modules, now we're going to get down. You've created the environment, time for you to get what you need to know to actually write the business blog in a consistent and timely way.
3:30 - 5:00 Creating a Blog Exercise (Individual)
Morning Session
8:00 - 8:30 Registration and Continental Breakfast
8:30 - 9:30 Customer Communities and Social Network Analysis
In this session, you will learn about the value of social networks, customer communities and the tools and practices to facilitate their creation and maintenance. If you do it right, your customers will be the advocates you desire and the business lifeblood you need for sustaining the kind of growth you've dreamed about - in collaboration with those customers you know to be important to your present and future.
9:30 - 10:30 Interactive Social Networking Exercise
10:30 - 10:45 Break
10:45 - 11:30 The Theory and Practice of Podcasting
This module will not only explain what a podcast is, why it's important to you as a business person, but how to actually produce a podcast. It will also bust some of the myths of podcasting that have already grown up around its young, explosive life. There is no form of social media that promises to meet the needs of the new generations of customers as well as this one - especially for those on the move. Imagine, having a good time creating something that can benefit your business - anytime, anywhere, any way you like? This module will give you the tools to do that.
11:30 - 12:30 Creating a Podcast Exercise (Group)
12:30 - 1:30 Lunch
Afternoon Session
1:30 - 3:00 Defining Your high Value Opportunities Using Social Media
Now, we get down and well, sorta dirty. How does this directly apply to your business? What industry you're in, who your target markets are, will make a genuine difference in the approaches and applications of the social media tools. If you're a B2B business v. a B2C business, there will be differences in approach. If you want to use the tools for co-creation of value with your customers or for feedback retrieval and customer conversations it will make a difference. The final module will examine what those specific applications can be for specific business situations and models.
3:00 - 3:30 Wrap Up, Evaluation, Bye Bye
8:00 - 8:30 Registration and Continental Breakfast
8:30 - 9:30 Customer Communities and Social Network Analysis
In this session, you will learn about the value of social networks, customer communities and the tools and practices to facilitate their creation and maintenance. If you do it right, your customers will be the advocates you desire and the business lifeblood you need for sustaining the kind of growth you've dreamed about - in collaboration with those customers you know to be important to your present and future.
9:30 - 10:30 Interactive Social Networking Exercise
10:30 - 10:45 Break
10:45 - 11:30 The Theory and Practice of Podcasting
This module will not only explain what a podcast is, why it's important to you as a business person, but how to actually produce a podcast. It will also bust some of the myths of podcasting that have already grown up around its young, explosive life. There is no form of social media that promises to meet the needs of the new generations of customers as well as this one - especially for those on the move. Imagine, having a good time creating something that can benefit your business - anytime, anywhere, any way you like? This module will give you the tools to do that.
11:30 - 12:30 Creating a Podcast Exercise (Group)
12:30 - 1:30 Lunch
Afternoon Session
1:30 - 3:00 Defining Your high Value Opportunities Using Social Media
Now, we get down and well, sorta dirty. How does this directly apply to your business? What industry you're in, who your target markets are, will make a genuine difference in the approaches and applications of the social media tools. If you're a B2B business v. a B2C business, there will be differences in approach. If you want to use the tools for co-creation of value with your customers or for feedback retrieval and customer conversations it will make a difference. The final module will examine what those specific applications can be for specific business situations and models.
3:00 - 3:30 Wrap Up, Evaluation, Bye Bye
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Create a customer driven business strategy that is responsive to the need of your most valued customers.
Design an organization to deliver the CRM strategy.
Calculate the net present value of a customer.
Create a framework to understand value from the customer's perspective.
Determine the best set of tools and technology that is right for your business.