PROFESSIONAL TRAINING SOLUTIONS
Registration
Pre-registrations are being accepted now. Contact us with the Certification Seminar you wish to attend and preferred city.

Current discount price $950.
Regular price is $1450.

Call us at 770.856.2418
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2009 Tour Dates
Sept. 22 - 23, 2009

Location:
EDS, an HP Company
13600 EDS Drive
Herndon, Virginia 20171

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Preview Program
Experience "CRM at the Speed of Light" for free. Download a free chapter from Paul Greenberg's best-seller, "CRM at the Speed of Light: Customer Strategies for the 21st Century."
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Certification in Applied CRM Strategy 2.0: The Era of the Social Customer
Professional CRM Certificate Seminar
designed and delivered by the world's leading authorities on
Customer Relationship Management
and endorsed by Rutgers University Center for CRM Research,
the National CRM Association, Customers Forever,
Greater China CRM and CRMA Japan.

Why You Should Attend
You will learn to:
  • Create CRM 2.0 customer driven strategies that improve long-term customer equity and shareholder value
  • Devise strategies that take the Voice of the Customer and creation of customer value into account in every facet of your planning including processes, technologies and cultures
  • Collaborate with your customers to design and optimize the appropriate customer experience that allows them control over how they interact with you using the latest social media tools and techniques
  • Develop and use dynamic data strategies to build sustainable competitive advantage based on knowledge you gain from your customers
  • Create organizational strategies and action plans that enable CRM success for customers, partners and initial stakeholders
Who Should Attend
The training seminar is designed for executives, managers and professionals in:
  • Sales
  • Marketing
  • Customer Support
  • CRM Industry, Technology and Services
  • CRM Consulting and Professional Services

Attendees receive Certification in Applied CRM Strategy 2.0, CRM Certified Logo and 1 year membership to the National CRM Association.
What They are Saying
"This advanced training delivers immediate ROI for your company and your career."
Michael Thomas, President, The National CRM Association
"Top-notch... This was an outstanding seminar and learning experience."
Chris Miller, Interimage, Director, Federal Systems

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