BPT teams exclusively with a select set of partners to enrich the customer experience for it's CRM research, training and educational offerings. Each partner is selected based on their ability to enhance, extend or compliment the competency and offerings of BPT Partners. Each partnership represents a unique and significant investment with some of the worlds' leading companies, industry associations and academic institutions for the sole purpose of furthering the knowledge base and accelerating the growth of professional standards within the CRM Industry. We are proud to be partnering with the following organizations.

Customer Think is the world's largest industry portal for business leaders to learn about the art and science of Customer Relationship Management (CRM). Customer Think's mission is to help marketing, sales and service executives succeed with CRM through insightful articles, newsletters and discussions; interactions with Customer Think panelists; industry benchmark reports; and an annual CRM thought-leader Summit. The portal serves more than 300,000 newsletter! subscribers and site visitors each month from all regions of the world. www.customerthink.com

Customers Forever is dedicated to facilitating networking among CRM and Marketing practitioners in Latin America. CRM and Marketing professionals from the region can use Customers Forever as a venue to obtain CRM know-how specific to Latin America and share their success and lessons learned with their peers via events, seminars, memberships and educational programs. www.customersforever.com

GCCRM is an independent CRM evaluation organization founded in 2001. Through evaluation, enhancement and benchmark with best practices, GCCRM helps to roadmap organizations' CRM - where they are, where to go and how to get there. GCCRM preaches the belief of "CRM Success Beyond SoftwareTM" via awards, methodology, research & portal. www.greaterchinacrm.org

The CRM Association is a national organization that represents the CRM industry and its constituents. It provides knowledge and is an action-oriented association that protects and promotes the interests of customer relationship management's institutions. It provides its members with the tools that it needs to enrich and improve that customer experience - be it the member's direct customers or the customers of the members customers. www.crmassociation.org

The Customer Relationship Management Center at Rutgers Business School is dedicated to advancing the field of Customer Relationship Management (CRM) through research and learning. Through its dynamic collaboration between Rutgers and the Industry Sponsors, the Center links the intellectual resources of a leading academic institution with the practical business experiences of industry. The Center is committed to creating innovative strategies and practical solutions to business issues associated with customer centric management. www.crm.rutgers.edu

RWD Technologies is a privately held, U.S.-based corporation focused on increasing worker productivity, product quality, and bottom-line financial performance. Founded in 1988, RWD develops, implements, and supports services in the areas of Performance Solutions, Enterprise Learning, and Applied Technologies. RWD has built a strong reputation by delivering technology and training solutions that help operational efficiency and reduce costs by streamlining processes and procedures. Based in Baltimore, Maryland, RWD serves Fortune 500 and major multinational corporations around the world. RWD's solutions are used in more than 20 industries, including finance, pharmaceuticals, petrochemicals, manufacturing, automotive, rail, telecommunications, healthcare, and consumer products. RWD has annual revenues of over $100 million, and more than 850 employees working out of offices in the United States, United Kingdom, France, Germany, Australia, and Canada. In addition, RWD's international consultants and partners serve clients in every corner of North America, Europe, and Asia. www.rwd.com

Founded in 1998, KnowledgeStorm is the Internet's top-ranked search resource for technology solutions and information. Leveraging the KnowledgeStorm Network of premier partners and its extensive search expertise, KnowledgeStorm is able to reach technology buyers and deliver the information they need no matter where their search begins. KnowledgeStorm, with its network, search expertise and performance tools and services, is a powerful resource for technology vendors, providing them the most opportunities to reach buyers on the Internet and convert them into Web leads. Research shows that 93% of all technology purchases begin with an Internet search. So, technology vendors know that online marketing has to be a large part of their overall marketing mix. But, they are challenged with how to get the biggest return for the online marketing dollars. That's what KnowledgeStorm is all about. KnowledgeStorm gets strong results because of the reach of the KnowledgeStorm Network, extensive search expertise and Results360T performance tools and services. With KnowledgeStorm, buyers can find technology vendors no matter where their search begins. www.knowledgestorm.com

Established in 1993, Technology Evaluation Centers, Inc. (TEC) is the first web-native technology research enterprise. TEC provides decision support systems (DSS) that enable stakeholders to objectively identify the software products that best fit their company's unique business and systems requirements, and that contribute most effectively to superior business performance. TEC has a library of knowledge bases, ranging in content from enterprise resource planning (ERP), supply chain management (SCM), customer relationship management (CRM), business intelligence (BI), and outsourcing, to financial, health services, radio frequency identification (RFID), and open source, all with data vetted by analysts. TEC's solutions, which include research, comparison reports, selection tools, and consulting services are driven by its powerful analysis engine, eBestMatchT. Users deploy eBestMatch to analyze knowledge data at any level of granularity. The analysis engine leverages TEC's quantitative assessment methodology to deliver an appropriate statistical recommendation. TEC's methodology, which is based on regression-correlation and Bayesian pattern matching techniques, compares detailed user requirements and priorities with detailed product capability ratings, and makes appropriate adjustments to account for product capability ratings that exceed or fall short of client requirements. TEC's method of software evaluation enables decision makers to mitigate the risks associated with enterprise software selection, and to calculate the suitability of products in keeping with user requirements and priorities. This methodology includes TEC's unique Weighted Average Composite Index (WACI) algorithm. This patented, pattern recognition algorithm is used to eliminate the risks inherent in the use of weighted averages and helps indicate the appropriateness of a vendor or provider for a user's requirements www.tec-centers.com

Affiliate Partners

CRMAdvocate - Everything CRM. Read Less. Know More. CRMAdvocate is the definitive and most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. www.crmadvocate.com