Cesar Montes outlines how G2 helps companies harnass the power of Social CRM

SCRM Seminar, Madrid

Cesar Montes, G2 Worldwide Regional Marketing Intelligence Director addresses delegates during the Madrid Seminar. G2 Worldwide was a sponsor of the event.

Silvana Buljan leads delegates in a discussion of how Social CRM is transforming today's business environment

SCRM Seminar, Madrid

Silvana Buljan, founder of Buljan & Partners talks with the delegates in Madrid about the importance of social media.

Madrid delegates take time to meet before the opening session of the seminar

SCRM Seminar, Madrid

Monique Jansen of Buljan & Partners and and SVP Business Development at G2, Juan Cantera talk during breakfast before the seminar.

Our host, Ivan Martinez Castillo of Microsoft addresses Madrid delegates

SCRM Seminar, Madrid

Ivan Martinez Castillo, Director, CRM Dynamics at Microsoft gives an overview of the new Microsoft CRM Dynamics product. Microsoft hosted the Madrid Seminar.

Delegates share experiences on how they are approaching Social CRM

SCRM Seminar, Madrid

Miguel Sanz of Buljan & Partners, a sponsor of the seminar talks with another delegate during a break in the action.

Bruce Culbert Explores Marketing to the Social Customer

SCRM Seminar, London

Today's social customer does not want to be sold to. Bruce's session explains how companies reach, attract, and retain a highly empowered social customer.

Tara Roberts, Global VP at Oracle Addresses Seminar Attendees

SCRM Seminar, London

As a seminar sponsor, Oracle's VP addresses attendees. Tara Roberts explains how Oracle's Social CRM solution helps create, mine, manage and drive business value to engage and strengthen relationships with customers and to increase employee productivity.

14 Countries Represented at the Seminar

SCRM Seminar, London

Seminar attendees traveled from over 14 countries including Spain, France, Germany, Italy, Saudi Arabi, Greece and the United States.

Paul Greenberg Discusses Social CRM Strategy

SCRM Seminar, London

Businesses now have to develop CRM strategies that on the one hand support the operations of the business but on the other engage the customer and then figure out how to enhance the customers experience.

Dr. Jeff Tanner, Associate Dean of Research at Baylor University presents Dynamic Data Strategy

SCRM Seminar, London

During this session, Dr. Tanner covers dynamic strategy which is a disciplined approach to analytics, requiring a data strategry: a plan for aquiring and analyzing data and making knowledge available.

Paul Greenberg, Bruce Culbert and Esteban Kolsky Take Questions

SCRM Seminar, London

Seminar attendees engage panel in a lively discussion around the challenges of Social CRM Strategy.

Participants Engage in Lively Discussions in Breakout Sessions

SCRM Seminar, London

Several breakout sessions afford seminar attendees the opportunity to create Social CRM strategies using today's Social CRM tools.

Evening Dinner

SCRM Seminar, London

Seminar attendees, guests and presenters continue their discussions during dinner.